Responsible Gaming — hbja Safe Play Bangladesh

Our Promise

hbja's Commitment to Safe Play

At hbja, responsible gaming is not a compliance checkbox — it is a core value that shapes every aspect of how we operate our platform. We believe that gambling should be an entertaining pastime enjoyed within clearly understood personal limits, and we take our responsibility to protect our players seriously. Our dedicated responsible gaming programme is designed to empower every player in Bangladesh to make informed, conscious decisions about their gambling activity.

We recognise that for a small proportion of people, gambling can become problematic. hbja proactively provides tools, resources, and direct support to help those individuals regain control before gambling causes harm to their finances, relationships, or mental wellbeing. Our customer support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming conversations with empathy, discretion, and professionalism.

All players on the hbja platform must be 18 years of age or older. We enforce this requirement strictly through our Know Your Customer (KYC) identity verification process and through ongoing monitoring of account activity. Any account found to belong to a player under the age of 18 will be closed immediately and all funds returned in accordance with our terms of service.

hbja fully supports the principles of responsible gambling as promoted by internationally recognised player welfare organisations. We continuously review and improve our responsible gaming toolkit to reflect current best practices in the online gaming industry.

Need Help Right Now?

If you feel that gambling is negatively affecting your daily life, finances, or relationships, please reach out to our responsible gaming support team immediately. We are here to help — confidentially and without judgment.

Email:

Hours: 24/7, Bangladesh Standard Time

Language: English

Player Welfare First

Every feature on the hbja platform is designed with player safety in mind. From onboarding through to daily play, our systems monitor for signs of harm and proactively surface responsible gaming resources to players who may need them.

Full Control Over Play

hbja gives you the tools to set your own boundaries. Define daily, weekly, or monthly deposit limits, activate cooling-off periods, or request full self-exclusion — all through a simple contact to our support team at any time.

Confidential Support

All responsible gaming requests, conversations, and self-exclusion activations are handled with complete confidentiality. Your privacy is fully protected and no details of your responsible gaming status are shared with any third party.

Reality Checks

hbja supports reality check features that remind you how long you have been playing during an active session. These notifications help you stay aware of time spent gambling and make conscious decisions about whether to continue.

Self-Exclusion Programme

Players who feel they need a longer break from gambling can request self-exclusion for a defined period ranging from 30 days to permanent closure. During self-exclusion, your account is suspended and all marketing communications are halted.

Trained Support Staff

Our 24/7 support team includes staff specifically trained in responsible gaming conversations. Whether you need to discuss a limit, request a break, or simply talk through a concern, our team responds with care and zero judgment.

1 Age Restriction Policy

hbja enforces its age restriction policy through a mandatory Know Your Customer (KYC) identity verification process. All newly registered players are required to submit a valid National Identity Card (NID) or passport before their account is fully activated and before any withdrawal can be processed. Date of birth is cross-checked against submitted documents by trained compliance staff. Any account where the submitted identity documents cannot confirm that the player is 18 years of age or older will be suspended immediately.

In addition to the initial verification check, hbja's compliance system monitors account activity for behavioural patterns that may indicate underage access — including unusual session times, specific game preferences, and inconsistencies in personal details provided at registration. Where concerns are identified, the account is flagged for manual review and may be suspended pending further verification.

Protecting Minors — Advice for Parents and Guardians

If you share a device with younger family members in your household in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh, we strongly recommend taking the following precautions to prevent underage access to gambling platforms:

Never share your hbja login credentials with any other person, including family members.
Always log out of your hbja account when you have finished your session, especially on shared devices.
Consider enabling parental control software on devices that are shared with children. Tools such as Net Nanny, Kaspersky Safe Kids, or built-in parental controls in Android and iOS can help restrict access to gambling-related content.
Keep your device password or PIN private and do not allow others to observe you entering it.
If you suspect that a minor has accessed your hbja account, contact our support team immediately at [email protected].

Zero Tolerance Policy: hbja operates a zero-tolerance policy regarding underage gambling. Any player found to have provided false date-of-birth information to gain access to the platform will have their account closed immediately, all winnings forfeited, and the original deposit amount returned. In cases where fraudulent identity documents were submitted, the matter may be referred to the relevant authorities.

2 Responsible Gaming Tools

hbja provides a comprehensive set of responsible gaming tools that give you direct control over how, when, and how much you gamble on our platform. These tools are available to all registered players at no cost and can be activated quickly by contacting our support team. There is no waiting period to activate a limit or time-out — requests are processed immediately.

Deposit Limits

Set a maximum amount you are willing to deposit over a daily, weekly, or monthly period. Once your limit is reached, further deposits are blocked until the period resets.

Instant Activation

Time-Out / Cooling-Off

Take a short break from gambling for 24 hours, 48 hours, 7 days, or 30 days. Your account is suspended for the duration and no marketing emails are sent.

Instant Activation

Self-Exclusion

Request a longer exclusion period of 6 months, 1 year, 2 years, 5 years, or permanent account closure. Reinstatement requires a cooling-off review period.

Contact Support

Marketing Opt-Out

Opt out of all promotional communications including bonus offers, seasonal promotions, and game recommendations at any time, independently of other limits.

Account Settings

How to Activate Any Tool: To activate any responsible gaming tool on your hbja account, contact our support team at . Include your registered username and the specific tool you wish to activate. All requests are actioned within minutes during business hours and within a maximum of 2 hours at any other time. Limit reductions take effect immediately; limit increases require a 24-hour cooling-off period before taking effect.

3 Deposit Limits

Deposit limits are one of the most effective tools for maintaining control over your gambling spend. hbja allows you to set a maximum deposit threshold across three time horizons — daily, weekly, and monthly. These limits apply to all deposit methods available on the platform, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and Islami Bank transfers.

The table below summarises how deposit limits work on the hbja platform:

Limit Type	Period	Minimum Limit	How to Set	Activation Time	Status
Daily Deposit Limit	Rolling 24-hour window	৳500	Email [email protected]	Immediate	Available
Weekly Deposit Limit	Monday 00:00 – Sunday 23:59 BST	৳2,000	Email [email protected]	Immediate	Available
Monthly Deposit Limit	1st – last day of calendar month	৳5,000	Email [email protected]	Immediate	Available
Limit Reduction	Applies to any existing limit	Any amount below current limit	Email [email protected]	Immediate	Available
Limit Increase	Applies to any existing limit	Any amount above current limit	Email [email protected]	24-hour cooling-off	Delayed

Why the 24-Hour Delay on Increases? The 24-hour waiting period before a deposit limit increase takes effect is an intentional safeguard. It gives you time to reconsider your decision — especially if the request was made impulsively during a session. This cooling-off mechanism is a widely recognised best practice in responsible gambling and is designed solely to protect you.

If you do not set any deposit limits, your account operates under hbja's standard platform deposit caps, which vary by payment method and account verification tier. We strongly encourage all players — not just those experiencing difficulty — to set proactive deposit limits as a healthy habit for long-term enjoyment of online gambling.

4 Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on the hbja platform. It is designed for players who feel that they need a significant break from gambling — whether for a defined period or permanently. When self-exclusion is active, your hbja account is fully suspended, all pending marketing communications are cancelled, and you will not be able to log in, deposit, or place any bets for the duration of the exclusion period.

hbja offers the following self-exclusion periods:

1

Request Self-Exclusion via Email

Send an email to [email protected] from your registered email address stating that you wish to self-exclude and specifying your preferred duration: 30 days, 6 months, 1 year, 2 years, 5 years, or permanent. Include your hbja username in the email for faster processing.

2

Identity Confirmation

Our support team will confirm your identity using the details on file for your account. This step ensures that the self-exclusion is applied to the correct account and that the request is genuinely from the account holder.

3

Account Suspension Activated

Once confirmed, your account is suspended immediately. You will receive a confirmation email. Your account will not accept logins, deposits, or bets for the full exclusion period. All promotional communications are halted at the same time.

4

Reinstatement Process (Non-Permanent Exclusions)

When the exclusion period ends, your account does not automatically reactivate. You must contact our support team and complete a mandatory review process, which includes a 24-hour reflection period. Permanent self-exclusions cannot be reversed under any circumstances.

Important: During the self-exclusion period, hbja will make every reasonable effort to prevent you from accessing your account. However, it is your responsibility to not attempt to circumvent the exclusion by registering a new account. Creating a secondary account during a period of self-exclusion is a violation of hbja's Terms & Conditions and any such account will be closed immediately upon detection with funds returned per our policy.

5 Recognising Problem Gambling

Problem gambling can affect anyone regardless of age, background, or income level. It often develops gradually and can be difficult to recognise in its early stages. hbja encourages all players to periodically reflect honestly on their gambling habits using the self-assessment questions below. Answering "yes" to several of these questions may indicate that gambling is becoming problematic.

1

Do you find yourself spending more money on gambling than you originally planned, even when you have set a personal budget?

2

Have you ever borrowed money from family, friends, or financial institutions to fund your gambling activity?

3

Do you feel restless, irritable, or anxious when you are not gambling or when you are unable to access a gambling platform?

4

Have you tried to cut back or stop gambling but found yourself unable to follow through on that decision?

5

Do you spend a large part of your day thinking about gambling — planning your next session, reliving past wins or losses, or calculating how to recover losses?

6

Have you lied to family members, your employer, or others about how much time or money you spend on gambling?

7

Do you find yourself chasing losses — continuing to gamble after a losing session in order to recover the money you have lost?

8

Has gambling begun to negatively affect your work, studies, family relationships, or social life in Bangladesh?

If You Answered Yes to Multiple Questions: Please do not ignore these warning signs. Reaching out for help early makes recovery significantly more manageable. Contact our responsible gaming team at — we will listen, advise on the most appropriate tool for your situation, and if necessary, connect you with professional support resources. Taking the first step is the hardest part; we are here to help you with it.

Remember: gambling should only ever be funded from disposable income — money that is genuinely surplus to your living costs, essential bills, savings goals, and family commitments. If gambling money is coming from any other source, this is a clear indicator that boundaries need to be re-examined immediately.

6 Support Resources

hbja strongly supports access to independent, professional support for players experiencing gambling-related difficulties. In addition to the tools and support provided directly by our platform, we encourage players in Bangladesh to access the following types of resources:

Professional Counselling: Speaking with a licensed mental health professional or addiction counsellor is one of the most effective routes to addressing problem gambling. Many healthcare providers in Dhaka and other major cities in Bangladesh offer counselling services. Your doctor can refer you to appropriate support.
Support Groups: Peer support groups — both in-person and online — connect people experiencing similar challenges. Sharing your experience with others who understand can be a powerful part of the recovery process.
Financial Counselling: If gambling has affected your finances, a qualified financial counsellor can help you assess your situation, manage debt, and create a plan to regain stability. Several non-governmental organisations operating in Bangladesh offer free or low-cost financial counselling services.
Family Support: Problem gambling affects not just the individual player but also their family members. Loved ones can seek their own support through family counselling services to help them understand and respond constructively to gambling-related difficulties within the household.

hbja's Referral Commitment: If a player contacts hbja's responsible gaming team and the nature of their concern suggests that professional support would be beneficial, our trained staff will actively assist with signposting to appropriate counselling and support resources available in Bangladesh. We do not simply close the conversation with a tool activation — we follow up and ensure the player has access to the full spectrum of help available to them.

hbja also provides players with access to their full account history, including complete records of all deposits, withdrawals, and gaming sessions. Reviewing this data honestly and objectively is an important step for any player who wants to understand the true pattern and cost of their gambling activity. To request your full account history, contact [email protected].

7 Contact Us for Help

hbja's responsible gaming support is available 24 hours a day, 7 days a week — including during Eid, Durga Puja, Victory Day, and all public holidays in Bangladesh. There is no time when you cannot reach us if you need support. Our responsible gaming team operates independently of our general customer service function to ensure that all welfare conversations are handled with appropriate expertise and sensitivity.

Responsible Gaming Email

[email protected]

Send your responsible gaming request, self-exclusion request, deposit limit setup, or any welfare concern to this address. Please include your registered username and a brief description of what you need. All emails are treated as strictly confidential.

Response Times

Within 2 Hours, Always

Responsible gaming requests are prioritised above all other support enquiries. Limit activations and time-outs take effect immediately upon confirmation. Self-exclusion requests are processed within a maximum of 2 hours at any time of day or night, including weekends and Bangladesh public holidays.

When contacting our responsible gaming team, you are never required to justify your request or explain your reasons. You simply ask, and we action it — no questions asked, no delays. We believe that removing friction from the process of setting limits or taking a break is one of the most meaningful things we can do to support player welfare at hbja.

A Note on Gambling and Financial Wellbeing: hbja strongly advises all players never to gamble with money that is needed for essential expenses such as rent, food, utilities, or family obligations. Gambling with money you cannot afford to lose is the single greatest risk factor for developing a gambling problem. Set your deposit limits before you begin playing — not after. Play for entertainment, within a budget you are comfortable losing entirely.

hbja is a gambling platform intended for adult entertainment. We are proud of the responsible gaming framework we have built for our players in Bangladesh, and we will continue investing in these tools and this support infrastructure to ensure that hbja remains a platform where gambling stays fun, fair, and firmly in your control. For any responsible gaming enquiry, write to us at [email protected] — we are always here.

Responsible Gaming at hbja